Comments 2John McCammon started the conversationJanuary 13, 2017 at 1:50amI updated my plugins and after WPBakery Visual Composer update my site went down. if i deactivate it the site is back up but missing lots of things. Please help 7,280Oliver repliedJanuary 13, 2017 at 2:01pmHI! You need at first update gem elements plugin. (We upload new version 2 weeks ago) If you can't enter to the the wp-admin area: 1. Via ftp remove folder /wp-content/plugins/thegem-elements 2. Go to the admin panel and install gem elements plugin. or pls. share the wp-admin and ftp access, we'll fix it. Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
I updated my plugins and after WPBakery Visual Composer update my site went down. if i deactivate it the site is back up but missing lots of things. Please help
HI!
You need at first update gem elements plugin. (We upload new version 2 weeks ago)
If you can't enter to the the wp-admin area:
1. Via ftp remove folder
/wp-content/plugins/thegem-elements
2. Go to the admin panel and install gem elements plugin.
or pls. share the wp-admin and ftp access, we'll fix it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver