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  Public Ticket #1058911
Update Error 500
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Comments

  •  2
    Juan started the conversation

    I update to latest wordpress version but i have error 500. I test with php 5.6  but doesnt, work:

    [12-Feb-2017 16:04:27 UTC] PHP Fatal error:  Cannot redeclare vc_iconpicker_type_material() (previously declared in /home/mysite/public_html/wp-content/plugins/thegem-elements/inc/add_vc_icon_fonts.php:373) in /home/mysite/public_html/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 2025

  •  7,280
    Oliver replied

    HI!

    You need at first update gem elements plugin. (We upload new version 2 weeks ago)

    If you can't enter to the the wp-admin area:

    1. Via ftp remove folder 

    /wp-content/plugins/thegem-elements 

    2. Go to the admin panel and install gem elements plugin. 

    or pls. share the wp-admin and ftp access, we'll fix it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  2
    Juan replied

    Ok Thanks, it´s works for me . I aprreciatte your help that you have a great day

  •  7,280
    Oliver replied

    Feel free to contact us if you need help.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver