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  Public Ticket #1068702
updated thegem plugin broke my site
Closed

Comments

  •  2
    Mike Lin started the conversation
    February 20, 2017 at 2:09pm

    Hi,

    I have TheGem theme and when I updated TheGem Elements plugin to latest (1.3.0), it broke my site. Now, maybe rollback to older version will fix the site but can you tell me what is wrong with the site?

    thx

  •  7,121
    Oliver replied
    February 20, 2017 at 3:55pm

    HI!

    You need at first update gem elements plugin. (We upload new version 2 weeks ago)

    If you can't enter to the the wp-admin area:

    1. Via ftp remove folder 

    /wp-content/plugins/thegem-elements 

    2. Go to the admin panel and install gem elements plugin. 

    or pls. share the wp-admin and ftp access, we'll fix it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Mike Lin replied privately
  •   Oliver replied privately
  •  2
    Mike Lin replied
    February 21, 2017 at 10:39pm

    Thanks a lot Gregor! Site is fixed now.

    Mike

  •  7,121
    Oliver replied
    February 22, 2017 at 1:33pm

    Feel free to contact us if you need help.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  2
    Mike Lin replied
    March 2, 2017 at 10:21am

    Hi Greg,

    How do I change site favicon? I don't see an option in TheGem setting.

    Thanks,

    Mike

  •  7,121
    Oliver replied
    March 2, 2017 at 10:46am

    HI!

    In the last theme version you can change favicon in Appearance -> Customize -> Site Identity -> Site Icon.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver