"updated thegem plugin broke my site" (#1068702) / CodexThemes

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2
Mike Lin started the conversation
February 20, 2017 at 2:09pm
Hi,
I have TheGem theme and when I updated TheGem Elements plugin to latest (1.3.0), it broke my site. Now, maybe rollback to older version will fix the site but can you tell me what is wrong with the site?

thx
6,933
Oliver replied
February 20, 2017 at 3:55pm
HI!

You need at first update gem elements plugin. (We upload new version 2 weeks ago)

If you can't enter to the the wp-admin area:

1. Via ftp remove folder

/wp-content/plugins/thegem-elements

2. Go to the admin panel and install gem elements plugin.

or pls. share the wp-admin and ftp access, we'll fix it.

Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.

Regards, Oliver
Mike Lin replied privately
Oliver replied privately
2
Mike Lin replied
February 21, 2017 at 10:39pm
Thanks a lot Gregor! Site is fixed now.
Mike
6,933
Oliver replied
February 22, 2017 at 1:33pm
Feel free to contact us if you need help.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.

Regards, Oliver
2
Mike Lin replied
March 2, 2017 at 10:21am
Hi Greg,
How do I change site favicon? I don't see an option in TheGem setting.
Thanks,
Mike
6,933
Oliver replied
March 2, 2017 at 10:46am
HI!

In the last theme version you can change favicon in Appearance -> Customize -> Site Identity -> Site Icon.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.

Regards, Oliver