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  Public Ticket #1076226
Update Error
Closed

Comments

  •  2
    goacalling started the conversation
    February 26, 2017 at 1:05pm

    Hi, I recently upgraded my wordpress site with The Gem theme and the site does not load but instead shows an error. Kindly help to resolve. 

    With Regards

    Jocel

  •  7,120
    Oliver replied
    February 26, 2017 at 1:30pm

    HI!

    You need at first update gem elements plugin. (We upload new version 2 weeks ago)

    If you can't enter to the the wp-admin area:

    1. Via ftp remove folder 

    /wp-content/plugins/thegem-elements 

    2. Go to the admin panel and install gem elements plugin. 

    or pls. share the wp-admin and ftp access, we'll fix it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  2
    goacalling replied
    February 27, 2017 at 9:13am

    Thank You Gregor,

    Its working perfectly again.

    Glad to work with you.

  •  7,120
    Oliver replied
    February 27, 2017 at 12:26pm

    Feel free to contact us if you need help.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver