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  Public Ticket #1136428
Visual Composer
Closed

Comments

  • Jonas started the conversation

    Hi,

    I am trying to activate visual composer but I do not have the option to do so.  Every time i click on "activate visual composer" i get the error "Sorry, you are not allowed to access this page"

    I purchased the theme less than a month ago for $59 and now I notice that the price is only $39, do you guys have a policy to matching the price if a promotion occurs within 30 days? 


    Thank you in advance

  •  7,121
    Oliver replied

    HI!

    You don't need to activate any plugins included in the theme.

    All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository.  Please note: for ensuring the highest quality of working as well as full compatibility we are releasing an updates of the plugins only after checking it on possible compatibility issues with our theme

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Jonas replied

    Hi, 

    You did not answer my questions. When I log into Wordpress, visual composer is not activated and when I try to activate it says i do not have permission to do so. How do I activate it?


    You also did not respond to my question about the price difference. 



  •  7,121
    Oliver replied

    HI!

    Pls. accept my apologies for the delay. I was out of office in few days.

    1. Unfortunately, there is no way to get a price difference, cause the promo we have started recently is a limited offer and part of our marketing campaign. This has nothing to do with our pricing policy. 

    2. 

    a) Activate another theme.

    b) deactivate gem elements plugin. 

    c) Activate visual composer with your licence. 

    b) Activate gem theme and gem elements plugin. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver