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  Public Ticket #1137020
Visual Composer
Closed

Comments

  •  1
    abbimaell started the conversation
    April 16, 2017 at 9:07pm

    I have problems with visual composer, boy showing the content on my homepage 

    I downloaded the template from themeforest.com 

    I installed and set the demo content

    I can not edit the content with visual composer


    Please help!


    Purchase Code:354395bc-03e8-43f2-a7d3-c6496e597822

  •  432
    Sergio replied
    April 17, 2017 at 11:11am

    HI!

    pls. share the wp-admin access, we'll check

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •  1
    abbimaell replied
    April 18, 2017 at 12:56am

    Thanks! I did the update for the plugin and now works fine

    Thanks again!

  •  432
    Sergio replied
    April 18, 2017 at 9:27am

    Hi,

    thanks for the info !

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   abbimaell replied privately
  •   abbimaell replied privately
  •  1
    abbimaell replied
    April 18, 2017 at 8:09pm

    Images

  •  1
  •  432
    Sergio replied
    April 19, 2017 at 10:16am

    Hi,

    Sorry but I can not get into admin panel (login or password is incorrect)

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   abbimaell replied privately
  •  432
    Sergio replied
    April 20, 2017 at 12:28pm

    Hi,

    I can not enter your admin panel, there is a redirect to enter data.

    you need to add the divider in gray row pls. check (screen 577)

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •  1
    abbimaell replied
    April 21, 2017 at 8:19pm

    As you see in the image, it is already set in -290 https://gyazo.com/9c4fb928dea2e83176a268e8df1c11ad

    This is the admin url http://hopestudio.com.mx/wp-admin/
    and this is the page : http://hopestudio.com.mx/hope-studio/

    User & pswd: hopestudio

    By the way I cannot edit directly in the front page, its all white, only back way

    Regards!

  •  432
    Sergio replied
    April 26, 2017 at 8:39am

    HI,

    Your problem has been fixed , pls. check your page.

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •  2
    Obai replied
    May 17, 2017 at 9:08am

    I have many problems after updating the theme and the plugin, on the edit page structure is correct but when I view it, it's messed up and now my support licence is expired what I should do?

  •  7,092
    Oliver replied
    May 17, 2017 at 2:38pm

    HI!

    In order to get the support, you need to purchase a new license. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver