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  Public Ticket #1140158
I can't install the required plugins
Closed

Comments

  • hamedil started the conversation
    April 19, 2017 at 11:58am

    Hi CodexThemes, 

    Well, I installed and activated the theme but when i try to install the plugins it says this message:

    "The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file '1' "

    Thanks in advance

  •  7,092
    Oliver replied
    April 19, 2017 at 12:01pm

    HI!

    pls. check:

    http://birchenough.co.uk/pclzip_err_missing_file-4-missing-archive-file-cwindowstempwhatever-tmp/

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • hamedil replied
    April 19, 2017 at 2:32pm

    No, Your answer didn't work for me. Plus this answer is for Windows users, I'm trying to do this in live server (Linux).

    Also when i try to activate the theme it says this:-

    Some troubles with connecting to TheGem server.

  •  7,092
    Oliver replied
    April 19, 2017 at 2:43pm


    I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:138.201.92.111).

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • hamedil replied
    April 19, 2017 at 3:07pm

    Thanks, The problem solved ! :)

  •  7,092
    Oliver replied
    April 20, 2017 at 7:37am

    You are welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver