Comments 1alexua777 started the conversationApril 27, 2017 at 1:41amHello, I have received an theme update via Envato . But when I am trying to install that zip folder, I am receving an error : Destination folder already exists. /hermes/bosnaweb20a/b1106/ipg.weblab4uca/etherealstore.ca/wp-content/themes/thegem/ Theme install failed. Can you please provide guidance how to install the update.ThanksAlex 7,121Oliver repliedApril 27, 2017 at 6:58amHI!Pls. check:Updating a themePlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hello,
I have received an theme update via Envato . But when I am trying to install that zip folder, I am receving an error :
Destination folder already exists. /hermes/bosnaweb20a/b1106/ipg.weblab4uca/etherealstore.ca/wp-content/themes/thegem/
Theme install failed.
Can you please provide guidance how to install the update.
Thanks
Alex
HI!
Pls. check:
Updating a theme
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver