I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:138.201.92.111).
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:138.201.92.111).
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
I'm facing a problem while activating the theme, it's throwing an error call Some troubles with connecting to TheGem server. Please fix this issue i have also submitted ticket for this issue which my ticked ID is #1316263 and i have also attached the screenshot.
The problem in the firewall blocks you need to contact to your hoster and ask him disable firewall for democontent.codex-themes.com (ip:138.201.92.111).
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Why this problem is happening ?. Please reply.
@Gregor What is happening?
The problem with The Gem Server.
HI!
Pls. accept my apologies for delay. I was out of office in few days.
there were some problems with our server, it's already fixed.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi there, I also receive: Some troubles with connecting to TheGem server when i input the purchase code. Can you please help?
Hi,
I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:138.201.92.111).
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Some troubles with connecting to TheGem server. Why Can you permanently fix it??? I bought the theme today and still waiting to activate
HI!
I suppose your server has some type of firewall which blocks requests. Please contact your webhosting provider support to disable firewall for democontent.codex-themes.com (ip:138.201.92.111).
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi!
I'm facing a problem while activating the theme, it's throwing an error call Some troubles with connecting to TheGem server. Please fix this issue i have also submitted ticket for this issue which my ticked ID is #1316263 and i have also attached the screenshot.
HI!
The problem in the firewall blocks you need to contact to your hoster and ask him disable firewall for democontent.codex-themes.com (ip:138.201.92.111).
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver