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  Public Ticket #1156758
Vertical slider import failed
Closed

Comments

  • Eduardo started the conversation

    All sliders are imported correctly, however, the vertical slider (Vertical Slider.zip) is the only one that returns an error after a few minutes trying to import. I am sending the attached prints with the error in question and the result of the import.


  •  7,122
    Oliver replied

    HI!

    At first pls. check your php settings:

    Recommended PHP Settings

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Eduardo replied

    My php settings are as described in the documentation and the error remains the same.

  •  7,122
    Oliver replied

    HI!

    pls. provide the wp-admin access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Eduardo replied privately
  •  7,122
    Oliver replied

    Pls. attach here your error logs from your server.  

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Eduardo replied privately
  •  7,122
    Oliver replied

    pls. contact to your hoster and ask to give it you. Or check logs on your ftp. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver