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  Public Ticket #1163399
You get free versions of Slider Revolution - LayerSlider when in fact you paid for them
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Comments

  •  2
    mikegleasonjr started the conversation

    Hi, opening a public ticket so you know guys you have been screwed up:

    On this page:

    https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685

    They claim that when you buy the theme you get some extra value included:

    [...]

    Additional Values

    • Revolution Slider ($19)
    • LayerSlider ($18)

    [...]

    But they give you free versions and pocket the 37$. This is false advertising and I advice you that you get your money back with your CC company as fraud.

    I am a software engineer and looked at the code base of the plugins and they are not affiliated with codexthemes which means they cannot be updated by thegem theme. The have their own separate update channels with envato or themeforest, etc.

    See the screenshots also for more claims that they give you 37$ of value and also the fact that they are not registered.


  •  7,122
    Oliver replied

    Hi Mike, we have already replied in the comments section on themeforest that there are NO FREE versions of this premium plugins available anywhere. All this plugins come bundled with TheGem and are fully functional and all updates come via our repository (because we always need to check for possible compatibility issues first). Check this article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.149217142.1738545942.1494406299-1181752551.1482325830 . We have clearly stated this on our item page, see http://prntscr.com/f64b4l

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver