I have an issue with the gem theme and it is quite a weird issue because I have two websites with basically the same structure and settings and one works, whereas the other doesn't.
The issue arises when I try to use visual composer to edit the site, attached a screenshot of the error reported by Chrome. The visual composer is stuck and I can't do anything.
It seems that some JS are not loaded properly. I can give you more info if you need. Please let me know if you are aware of this issue and how to solve it.
So far I have tried to:
- re-install Wordpress from scratch and reload a backup where the issue wasn't there - Just re-install The Gem - Deactivate and erase various plugins - no luck
Dear support team,
I have an issue with the gem theme and it is quite a weird issue because I have two websites with basically the same structure and settings and one works, whereas the other doesn't.
The issue arises when I try to use visual composer to edit the site, attached a screenshot of the error reported by Chrome. The visual composer is stuck and I can't do anything.
It seems that some JS are not loaded properly. I can give you more info if you need. Please let me know if you are aware of this issue and how to solve it.
So far I have tried to:
- re-install Wordpress from scratch and reload a backup where the issue wasn't there
- Just re-install The Gem
- Deactivate and erase various plugins
- no luck
Best regards
Marco
HI!
pls. provide the wp-admin access.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver