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  Public Ticket #1199887
Tabs, Tour, Accordion & Visual Composer
Closed

Comments

  • boironusa started the conversation

    Hello,

    I am having trouble with my shortcodes for tabs, tour and accordion. I realize that this comes with Visual Composer, but since I got the plugin with TheGem, I cannot access their support. Here are the problems:

    Tabs & Tour:

    After the page finished loading, trying to switch to a different tab grays out all of the tabs and displays nothing. Then the elements become unusable.

    Accordion (have screenshots):

    After the page finishes loading, clicking on the next accordion section or collapsing the current open section works normally. Clicking any other section after that causes each section to remain open, and nothing can collapse.

    Interestingly, the Raw HTML I have entered in each section has been modified by the system. You will see in the screenshots that my code adds a class to the <ul> tag and then lists the bulleted items as normal. In the source inspection after publishing, however, the class is removed from the <ul> and the fist <li> item is surrounded in "" that I did not have in the code. I am really not sure if this is related, but I thought it was odd.

    In the console inspector, there is a jquery error that occurs after clicking the tabs (attached screenshot). One error specifically relates to TheGem and one seems to relate to js_composer plugin (which I am assuming is part of Visual Composer, since it is not in my plugins list in the Dashboard).

    Is this a part of a known issue with Visual Composer? Or something else?

    I am running the following on my site:

    • Visual Composer 5.1.1
    • TheGem 2.2.0 (with Child Theme)
    • WordPress 4.8

    Also it is being developed on a local server.

    Thank you for your assitance!

  •  432
    Sergio replied

    HI!

    Unfortunately without access to the site, it will be very difficult for you to help something. Download your site on the Internet and give us access to the wp-admin and FTP then we can help you.

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.