Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.

Okay
  Public Ticket #1206349
SMART PHONE TROUBLE no logo, no parallax
Closed

Comments

  • franciesoosman started the conversation

    Hi there, my site is up and running pretty smoothly on my iMac, but since most people only check phones or tablets, i really need the responsiveness to work. Here are my problems:

    LOGO doesn't show up on phone [ on desktop logo is fine]

    PARALLAX FULL WIDTH doesn't work on phone [desktop works fine]

    I am using the one page [child theme] where i added a nice padding for the top of each new page, which looks great on the desktop, but it waaay to much on the phone, PLUS it is VERY SLOW TO GET TO EACH "PAGE"

    Obviously the most pressing issue is the logo, but i really need to fix all of these problems as soon as possible.


    Thank You!!!!!



  •  4,772
    Michael replied

    Hi,

    Please share admin access. We will try to inspect problem on your site.

  •   franciesoosman replied privately
  •  4,772
    Michael replied

    1)To solve the problem with the logo you need to download all the logos for your site.

    2)On which phone does not work Parallax?

    3)A site with a lot of pictures and effects will last longer on the phone than on a computer, this is normal.

    4)Describe your problem in more detail, with screenshots

  • franciesoosman replied

    1. logos fixed, thanks. that section should note that all fields must be filled to work.

    2. iphone

    3. its a pretty small site with 3 parallax

    4. horizontal images are the desktop, vertical are the iphone screenshots

    5. *NEW* I want the HEADER TO BE FIXED [as it is for desktop viewing] for phones and tablets


    THANKS!

  • franciesoosman replied

    THE DESKTOP SCREENSHOTS

  • franciesoosman replied

    i have switched my one page to the default scalia.  PARALLAX still doesnt work.

    I TRIED SOME CSS FIXES I FOUND ONT HE WEB BUT THEY DIDNT WORK. i tried in the general css section and on a page that has a full width. nothing worked.


    IT IS NOT MY IPHONE.  for example, this sites parallax works on my phone https://certificacionenerxetica.es/

    i really appreciate your help with this as i really like the effect and would hate to lose it.


    THANKS!

  •  4,772
    Michael replied

    Hi,

    Please share admin access. We will try to inspect problem on your site. We will try to help you with the display of the site on mobile devices. Specify exactly what you want to fix.

    Unfortunately, the parallax effect does not work on phones.

  •   franciesoosman replied privately
  • franciesoosman replied

    1. and again; the parallax DOES WORK ON PHONES please see this website https://certificacionenerxetica.es/

    the site above is also made in wordpress,  so there is something in your theme that is preventing the parallax from working

    2. please give me CSS for keeping the header fixed on a phone or tablet. [it is already fixed on the desktop]


    Thank you

  •  4,772
    Michael replied

    1) On this theme, the parallax effect on mobile devices will not work!

  •  4,772
    Michael replied

    2) What exactly do you want to change in the header?