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  Public Ticket #1257927
VisualComposer
Closed

Comments

  • cohenlegal started the conversation

    I purchased a license for Visual Composer but I don't see the license activation option.  The VC site says that it must be hidden by the theme.  What can I do to activate the license I purchased from VC?

    ************************From the Visual Composer Site***********************

    2.6 I don't see License tab in Visual Composer settings

    It could be so that your WP theme author disabled License tab of Visual Composer within his/her theme configuration. It is necessary to contact theme author directly to get information on how to enable License tab by removing his/her custom blocker.

  •  7,092
    Oliver replied

    HI!

    pls. Follow the instructions:

    1. Activate any other free theme.

    2. Deactivate gem elements plugin.

    3. Activate visual composer plugin with your license key,

    4.  Activate gem theme and gem elements plugin. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • cohenlegal replied

    Hi, I did this and now I cannot get Visual Composer to work at all.  I get a debug error.  I removed it, reinstalled it, activated, deactivated, etc, but keep getting an error or the page locks up completely when i try to edit it using VC.

  •  7,092
    Oliver replied

    HI!

    pls. provide the wp-admin and FTP access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver