The LayerSlider WP slideshow on the front end works fine, but when I try to view and edit them on the back end, there are no sliders available under "Your Sliders." This is true on the staging site (LS ver 6.5.5) as well as my live site www.yearbox.com (LS ver 6.4.0). How can I recover those sliders to edit them?
We apologize for the inconvenience, support center is having issues and we already responded to the ticket (it's not our system) and looking into the matter.
Thank you so much for your patience.
About your request,
pls. provide the wp-admin access.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
The LayerSlider WP slideshow on the front end works fine, but when I try to view and edit them on the back end, there are no sliders available under "Your Sliders." This is true on the staging site (LS ver 6.5.5) as well as my live site www.yearbox.com (LS ver 6.4.0). How can I recover those sliders to edit them?
HI! Can you pls provide more details with screenshots?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Homepage slider is selected and displays correctly on the homepage (see 1st screen shot).
But when I try to use layer slider to edit the slideshow, there are no slideshows available (2nd screenshot).
Looks like a new LS version was issued today, but I'm not able to update.
(PS. This support center site is not working — keeps throwing 504 Gateway Timeout errors).
HI!
We apologize for the inconvenience, support center is having issues and we already responded to the ticket (it's not our system) and looking into the matter.
Thank you so much for your patience.
About your request,
pls. provide the wp-admin access.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
HI!
Sorry for possible misunderstanding,. Here is your main slider:
https://yearbox.staging.wpengine.com/wp-admin/admin.php?page=layerslider&action=edit&id=1
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver