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  Public Ticket #1276893
problem with demo import
Closed

Comments

  • Angel started the conversation
    August 18, 2017 at 4:01pm

    Buy this gem template and when i go to select the demo i want, the gem iport tells me that i do not have the main gem

  • Angel replied
    August 19, 2017 at 4:00pm

    Greetings, I am waiting for a solution on the problem that is happening to me, because I can not import the demo if I buy the template, I need a solution


  •  7,280
    Oliver replied
    August 21, 2017 at 8:08am

    HI!

    Did you rename the theme?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Angel replied privately
  •  7,280
    Oliver replied
    August 22, 2017 at 6:57am

    HI!

    The folder of the theme on FTP is:

    /public_html/wp-content/themes/thegem/thegem

    Must be:

    /public_html/wp-content/themes/thegem/

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Angel replied
    August 22, 2017 at 3:39pm

    yes, that is correct, please help me because i have what shipping to the client 

  •  7,280
    Oliver replied
    August 23, 2017 at 7:28am

    Pls. check now.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver