Comments timemediade started the conversationSeptember 15, 2017 at 8:52pmHello,i have quite a big problem with TheGem. The desktop version of my Website is working beautifuly but the same cant be said about the mobile version. As showed in the attached screenshot there is some sort of a fatal error.is there an solution for my problem?Thank you in advanceDavid 7,092Oliver repliedSeptember 19, 2017 at 6:26amHI!Sorry for delay. At first pls. deactivate all the third-party plugins and check.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hello,
i have quite a big problem with TheGem. The desktop version of my Website is working beautifuly but the same cant be said about the mobile version. As showed in the attached screenshot there is some sort of a fatal error.
is there an solution for my problem?
Thank you in advance
David
HI!
Sorry for delay. At first pls. deactivate all the third-party plugins and check.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver