Hello Summer Sale!
Exclusive season-opening discount on TheGem theme.
Limited time offer.

Okay
  Public Ticket #1324002
Demo importing problem
Closed

Comments

  • Batdorj started the conversation

    Hello! I'm having problem with installation. I'm just following instructions on the documentation step by step. Importing demo is alright. I can import full demo or selected demo without problem. But after demo is imported /for example: Business theme/ some options do not match to the documentation. For example: In the "documentation" there is "Manage Location" option next to "Edit Menus" option. /Appearance->Menus/. But in my WP Dashboard I can't see any options like that. And also menus aren't matching etc.. Probably I should create new menu. But shouldn't be demo imported with all the demo menus and files.  Then I cannot follow the instruction.  I even followed video tutorials. But just like above, after some steps I can't see same options or choice in my Dashboard. And I'm becoming unable to go further.. just stuck up.  I really tried so many times. It's been more then a month. Uninstalling and reinstalling wordpress and importing full demo or selected demo gives no result.  What is the problem guys?

  •  5,055
    Michael replied

    Hi,

    Please share admin access. We will try to inspect problem on your site.

  •   Batdorj replied privately
  •  5,055
    Michael replied

    Check your site settings:

    Recommended PHP Settings

  •   Batdorj replied privately
  •   Batdorj replied privately
  •  5,055
    Michael replied

    Your settings do not match the required settings. 

    Contact your hosting administrator for the correct configuration of your site.