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  Public Ticket #1338908
WPBakery Page Builder
Closed

Comments

  • Karin started the conversation

    Hello, How can I get the WPBakery Page Builder back? I can't work with it anymore. I only see the settings in the dashboard, but in the beginning I also had the builder visible at the top area next to TheGem Theme Options. (See attachments) Please help!

  •  432
    Sergio replied

    HI!

    pls. share the wp-admin access, we'll check

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   Karin replied privately
  •  432
    Sergio replied

    Hi, pls. provide the site url

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   Karin replied privately
  •  432
    Sergio replied

    Hi,

    you have a server error on the site (screen 1508), pls. inform when the problem will be solved

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   Karin replied privately
  •  432
    Sergio replied

    Hi,

    the same problem (screen 1512), possible access to your server is closed for our IP (178.172.245.24)

    Pls. contact your host support team about this issue

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   Karin replied privately
  •   Karin replied privately
  •   Karin replied privately
  •   Karin replied privately
  •   Karin replied privately
  •  432
    Sergio replied

    HI,

    unfortunately ftp data will not help us, I still see this (screen 1515) , apparently the problem is dns server.

    Pls. contact your host support team, let them provide information why we can not get to your site , as the this problem may arise with customers your site.

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   Karin replied privately
  •  432
    Sergio replied

    Hi,

    I see this in different browsers , this is a server problem, access is restricted for some regions.

    pls. let us know what the hoster will respond to your request

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   Karin replied privately
  •  432
    Sergio replied

    Hi, now with access all right

    What exactly is the problem with the WPBakery, I see that everything is fine (screen 1533, 1534, 1535)

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   Karin replied privately
  •  432
    Sergio replied

    HI, 

    Feel free to contact us if you need help. 

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.