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  Public Ticket #1391446
Payment Gateway
Closed

Comments

  • atosaa started the conversation

    Hi,

    I'm testing out my checkout and its connected to my stripe account. It is in live mode and after I enter my credit card info, I get the following message:

    "You passed an empty string for 'statement_descriptor'. We assume empty values are an attempt to unset a parameter; however 'statement_descriptor' cannot be unset. You should remove 'statement_descriptor' from your request or supply a non-empty value."

    Please let me know how this can be fixed. Thanks.

  • atosaa replied

    So I reached out to stripe and this is what they said:


    "That means that the statement_descriptor parameter was left blank, you would either want to enter a statement descriptor there, or set it as "null" so it would use the default statement descriptor on the account- this parameter can be found in the creating charges API reference here:

    https://stripe.com/docs/api#create_charge"


    "This is something that you would need to update in the coding of the form you are using- If you didn't code this you would want to reach out to woocommerce or wordpress, whichever one of them is sending us the payment information and have them update this in the coding that they set up on their end of things

  • [deleted] replied

    Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?