Comments Pasquale started the conversationDecember 22, 2017 at 9:36amError Uncaught TypeError: Cannot read property 'call' of undefined backend.min.js:4The Gem Shortcode "TheGem Product Grid, TheGem Product Slider"visual composer save button not workingMessage Error:Uncaught TypeError: Cannot read property 'call' of undefined at n.<anonymous> (backend.min.js?ver=5.4.5:4) at load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60 at Function.m.each.m.forEach (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60) at n.initDependency (backend.min.js?ver=5.4.5:4) at n.init (backend.min.js?ver=5.4.5:4) at n.buildParamsContent (backend.min.js?ver=5.4.5:4) at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2) at y (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4) at XMLHttpRequest.c (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4)(anonymous) @ backend.min.js?ver=5.4.5:4(anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60m.each.m.forEach @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60initDependency @ backend.min.js?ver=5.4.5:4init @ backend.min.js?ver=5.4.5:4buildParamsContent @ backend.min.js?ver=5.4.5:4i @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2y @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4c @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4XMLHttpRequest.send (async)send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4render @ backend.min.js?ver=5.4.5:4showEditForm @ backend.min.js?ver=5.4.5:3createElement @ backend.min.js?ver=5.4.5:3dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:3r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:3 7,092Oliver repliedDecember 22, 2017 at 9:37amHi, pls. provide the wp-admin access.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Pasquale replied privately 7,092Oliver repliedDecember 22, 2017 at 11:20amHi, at first pls. update the theme to the latest version:Updating a themePlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver1 Like Sign in to reply ...
Error
Uncaught TypeError: Cannot read property 'call' of undefined
backend.min.js:4
The Gem Shortcode "TheGem Product Grid, TheGem Product Slider"
visual composer save button not working
Message Error:
Uncaught TypeError: Cannot read property 'call' of undefined
at n.<anonymous> (backend.min.js?ver=5.4.5:4)
at load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60
at Function.m.each.m.forEach (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60)
at n.initDependency (backend.min.js?ver=5.4.5:4)
at n.init (backend.min.js?ver=5.4.5:4)
at n.buildParamsContent (backend.min.js?ver=5.4.5:4)
at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2)
at y (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4)
at XMLHttpRequest.c (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4)
(anonymous) @ backend.min.js?ver=5.4.5:4
(anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60
m.each.m.forEach @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60
initDependency @ backend.min.js?ver=5.4.5:4
init @ backend.min.js?ver=5.4.5:4
buildParamsContent @ backend.min.js?ver=5.4.5:4
i @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2
fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2
y @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4
c @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4
XMLHttpRequest.send (async)
send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4
ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4
render @ backend.min.js?ver=5.4.5:4
showEditForm @ backend.min.js?ver=5.4.5:3
createElement @ backend.min.js?ver=5.4.5:3
dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:3
r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:3
Hi, pls. provide the wp-admin access.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi, at first pls. update the theme to the latest version:
Updating a theme
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver