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  Public Ticket #1410858
Error Uncaught TypeError: Cannot read property 'call' of undefined
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  • Pasquale started the conversation

    Error 

    Uncaught TypeError: Cannot read property 'call' of undefined

    backend.min.js:4

    The Gem Shortcode "TheGem Product Grid, TheGem Product Slider"

    visual composer save button not working

    Message Error:

    Uncaught TypeError: Cannot read property 'call' of undefined
        at n.<anonymous> (backend.min.js?ver=5.4.5:4)
        at load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60
        at Function.m.each.m.forEach (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60)
        at n.initDependency (backend.min.js?ver=5.4.5:4)
        at n.init (backend.min.js?ver=5.4.5:4)
        at n.buildParamsContent (backend.min.js?ver=5.4.5:4)
        at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2)
        at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2)
        at y (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4)
        at XMLHttpRequest.c (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4)
    (anonymous) @ backend.min.js?ver=5.4.5:4
    (anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60
    m.each.m.forEach @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:60
    initDependency @ backend.min.js?ver=5.4.5:4
    init @ backend.min.js?ver=5.4.5:4
    buildParamsContent @ backend.min.js?ver=5.4.5:4
    i @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2
    fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:2
    y @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4
    c @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4
    XMLHttpRequest.send (async)
    send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4
    ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:4
    render @ backend.min.js?ver=5.4.5:4
    showEditForm @ backend.min.js?ver=5.4.5:3
    createElement @ backend.min.js?ver=5.4.5:3
    dispatch @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:3
    r.handle @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,utils,jquery-ui-sortable,wp-a11y,underscore,shortcode&load[]=,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload&ver=4.9.1:3

  •  7,092
    Oliver replied

    Hi, pls. provide the wp-admin access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Pasquale replied privately
  •  7,092
    Oliver replied

    Hi, at first pls. update the theme to the latest version:

    Updating a theme

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver