I'm not able to fully use 'the gem' theme I've purchased because the plugins that are recommended and required* for the plugin are not downloadable for me. i try to download them individually and all at once and their are certain plugins that will download (only the ones that are in the WordPress directory) and the other ones listed as external sources won't download. it keeps giving me this message "An error occurred while installing WPBakery Visual Composer: Some troubles with connecting to TheGem server.." So i'm unsure what to do with this would just like to use the theme the way it was intended.
I'm not able to fully use 'the gem' theme I've purchased because the plugins that are recommended and required* for the plugin are not downloadable for me. i try to download them individually and all at once and their are certain plugins that will download (only the ones that are in the WordPress directory) and the other ones listed as external sources won't download. it keeps giving me this message "An error occurred while installing WPBakery Visual Composer: Some troubles with connecting to TheGem server.." So i'm unsure what to do with this would just like to use the theme the way it was intended.
Hi, pls. provide the wp-admin and FTP access, we'll check.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver