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  Public Ticket #1443599
Demo import error
Closed

Comments

  • DavidSidecar started the conversation
    January 24, 2018 at 8:44am

    Hi there!


    I'm trying to import demo data, but appears an error ajax... img attached.

    Could you help me?

    The hosting is not under my control, then... is it possible the problem is about hosting improvement? memory limit, upload max, php version...?¿?¿?¿?


    We are waiting for your answer.

    Regards from Spain!

  •  7,092
    Oliver replied
    January 24, 2018 at 9:32am

    Hi, yes, it's server problem, in order to locate the problem I need wp-admin, FTP access and error logs from your server.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • DavidSidecar replied
    January 24, 2018 at 10:01am

    Hi Gregor!


    Woow so quick your answer, congratulations! best support so far.

    I'm looking around thegem documentation, and I setup into wp-config some limits as memory max, and others... finally I can import it!!


    Then, problem solved!!

    Really appreciate, for real.

    I'm gonna work with your template these days If any problem appears I will be in touch with us.

    So much thanks!!!

  •  7,092
    Oliver replied
    January 24, 2018 at 10:13am

    Feel free to contact us if you need help.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver