The icons are showing up on some computers, but not on others. Most computers (tested on macbook pro's), see the following empty boxes instead of icons:
We tested it on multiple computers on Google Chrome. There's been 2 computers that they have shown up, and 3 computers that they have not - all using the same version of Chrome. The strange thing is, they used to show up on these devices that they are now appearing as boxes.
Now every icon is showing up as box on the whole website on every computer. It's been like this for days now. Is it a theme issue or an issue with the Gem Icon packs? Everything is up to date on my side.
The icons are showing up on some computers, but not on others. Most computers (tested on macbook pro's), see the following empty boxes instead of icons:
Hi, pls. provide the wp-admin access.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi, sorry, don't see any problems, can you provide some info in what browser version you can see such issue?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hello,
We tested it on multiple computers on Google Chrome. There's been 2 computers that they have shown up, and 3 computers that they have not - all using the same version of Chrome. The strange thing is, they used to show up on these devices that they are now appearing as boxes.
Version 64.0.3282.119 (Official Build) (64-bit)
Hi Again,
Now every icon is showing up as box on the whole website on every computer. It's been like this for days now. Is it a theme issue or an issue with the Gem Icon packs? Everything is up to date on my side.
Pls. temporally deactivate cache plugins.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver