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  Public Ticket #1447213
Icons As Boxes
Closed

Comments

  • briannagugliotta started the conversation

    Hi, 

    When we pull up our website, instead of seeing are icons of choice, we see these boxes. On the mobile site those boxes show up as well as what look like Chinese characters? Why does this happen even though I can see the icons clearly in the WordPress editor?

    Can you fix this?


  •  432
    Sergio replied

    HI!

    pls. share the wp-admin access, we'll check

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  •   briannagugliotta replied privately
  •  432
    Sergio replied

    Hi,

    you incorrectly transferred the database to the live website (screen 2001, 2002)

    pls. use the plugin Wp Migrate DB https://wordpress.org/plugins/wp-migrate-db/

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  • briannagugliotta replied

    That's great but I'm not migrating a site from one host to another. How do I fix my issue? The video they show is not related to what I'm trying to fix. I need assistance. 

  •  432
    Sergio replied

    Hi,

    I see that the fonts are trying to boot from that test site (screen 2013, 2014)

    http://box5145.temp.domains/~dventwb7/homepage-photography-studio/

    you probably incorrectly shifted base from the test site to Life 

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.

  • briannagugliotta replied

    Okay , I understand that you are pointing out a problem. But you are not telling me how to solve this problem! Can someone else please reply?

  •  432
    Sergio replied

    Hi,

    Your problem is related to the migration of the database, pls. use the official WordPress instructions to move the database from the server to the server 

    https://codex.wordpress.org/Moving_WordPress

    or use plugin Wp Migrate DB https://wordpress.org/plugins/wp-migrate-db/

    If you’re happy with our theme, please rate us with 5 stars on Themeforest. It keeps us motivated!  (How to rate).

    Regards Sergio Codex.