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  Public Ticket #1450342
Purchase code invalid error
Closed

Comments

  • simcha22 started the conversation
    January 30, 2018 at 4:18am

    Hi,

    I'm receiving an error saying "The purchase code you have entered is not valid. TheGem has not been activated."  I just purchased the license from the envato market and I'm using the purchase code that they gave me to download.

    Please advise,

    Thank You

  •  7,092
    Oliver replied
    January 30, 2018 at 7:38am

    Hi, pls. provide the wp-admin access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver