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  Public Ticket #1461003
Fatal error
Closed

Comments

  • maxhamers started the conversation

    I haven't done any updates with my website recently. Maybe a automatic wordpress update. but my website says the the gem elements plug in doesn't work. how can this happen?

    with one screenshot i turned the  gem element  plugin off. But it didn't make it any better.

  •  7,092
    Oliver replied

    Hi, what is your woocommerce plugin version? 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

     i use:

    Woocommerce 3.3.1

    The gem Theme elements: 3.0.6.1

  •  7,092
    Oliver replied

    Hi, 

    Pls. remove woocommerce 3.3.1 and set 3.2.6 version (plugin in attach), and don't update the plugin. Pls. wain a bit soon we'll realize theme update for the new woo version.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver