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  Public Ticket #1463979
TheGem theme update for Woocommerce - Customers can't checkout
Closed

Comments

  • Michelle started the conversation

    When will you update the TheGem theme?

    Customers are emailing me saying there is no way to checkout on mobile.

    I tried it myself and there is no checkout button or way to access the checkout page.

    Wordpress tells me that theme files are outdated:

    Your theme (TheGem) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

  •  7,092
    Oliver replied

    Hi, 

    There is compatibility issue in the theme and the last woocommerce 3.3.0  (3.3.1) version.  Temporally install version 3.2.6 (plugin in attach).

    pls. don't update the plugin, in few days we'll realize theme update for the new woo version.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • cvw replied

    Hello, will this be updated soon?? Problem persists

  •  7,092
    Oliver replied

    Hi,

    Already updated, you can download last version on the theme forest.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • zakbarnettstudios replied

    I'm having major issues with woocommerce and this theme, most notably with coupons.  How close are we to an update?

  •  7,092
    Oliver replied

    Hi,

    pls. take a look:


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver