Hello Summer Sale!
Exclusive season-opening discount on TheGem theme.
Limited time offer.
Get Now

Okay
  Public Ticket #1509504
the plugins are not working
Closed

Comments

  • rafamu2015 started the conversation
    March 19, 2018 at 2:48pm

    I have purchased the theme and when I installed it this is the error that I get when I install the the plugin
    An error occurred while installing TheGem Theme Elements: Purchase code verification failed.


    I feel frustrated about it.


    Kindly send me the plugins.


    Best regards

  •  7,280
    Oliver replied
    March 20, 2018 at 6:48am

    Hi,

    pls. provide the wp-admin access, we'll check.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • rafamu2015 replied
    March 20, 2018 at 9:29pm

    Hi

    I purchased the Gem Law template. I installed all the contents by importing your content but it does not look like it at all.

    There is a difference between the template below 

    http://codex-themes.com/thegem/home/lawyer_1_2/

    and 

    http://www.e-solicitor.co.uk

    my admin username: maxmarts

    password:  14maxmarts

    please help

    Thanks

  •  7,280
    Oliver replied
    March 21, 2018 at 9:28am

    Hi,

    Pls. check:

    http://www.e-solicitor.co.uk/

    We imported this sample for you.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver