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  Public Ticket #1523397
Orders are not going to PayPal gateway when checkout is selected
Closed

Comments

  • byanywear started the conversation

    When putting items into the cart when checkout the end user isn't being prompted for shipping and billing details for some reason

  • [deleted] replied

    Hi,

    Please update theme on your site.

  • byanywear replied

    I'm not seeing that the theme is requiring an update from the appearance/theme path. Do you have a link to the directions for updating the theme

  • byanywear replied

    Also I saw a video on here where there's a child and main theme my installation didn't have a child theme. But it appears you're deleting the themes and reinstalling the newer version. Will I lose all of my content?

  • [deleted] replied

    Updating a theme

    You will not lose content.

    But if you made some changes in theme files then these changes will be lost after update.

  • byanywear replied

    I've downloaded another copy of the theme from themeforest and when i go to checkout it's not prompting to enter in my billing address etc still.

  • byanywear replied

    It's showing version 3.2.1

  • byanywear replied

    Do we have an update on this I'm trying to sell some items for our 3 year anniversary on Friday. 

  • [deleted] replied

    Hi, sorry, not quite sure what do you mean. Can you pls provide more details with screenshots?

  • byanywear replied

    Basically when i click checkout the fields to enter name and address etc are not showing. However, when i change the theme to a generic theme it shows...in which is leaving me to believe there's something wrong with the theme. I've attached the screenshots thanks in advance for assisting me. 

    here is the site http://www.camsbar.com

  • [deleted] replied

    Please share admin access. We will try to inspect problem on your site.

  • byanywear replied

    username is codex4

    password codexsupp44$

    http://www.camsbar.com/wp-admin

  • [deleted] replied

    Please check now. Resaved theme options on your site.

  • byanywear replied

    So it was the theme options causing it?? odd.  Anyway, thanks a million our anniversary party is today and we're giving out coupon codes for products have a great weekend

  • [deleted] replied

    Type of checkout was not selected in theme options (this is new option). Therefore checkout page content was hidden.