Comments spudnikz started the conversationApril 2, 2018 at 7:26amHiI have been working with a developer (because my website was slow) and he has said that the theme isnt up to date - which is why its still quite slowpretty annoyed as spending that sort of money on a theme you would expect it to be the fastest up to date versioncan you help me out? 7,092Oliver repliedApril 2, 2018 at 7:27amHi,What is your theme version?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver 7,092Oliver repliedApril 2, 2018 at 7:27amPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverspudnikz repliedApril 2, 2018 at 7:32amI am running Version: 3.0.6 7,092Oliver repliedApril 2, 2018 at 7:34amHi,Last version: 3.2.1We recommend to use: W3-total cache plugin, enable page cache browser cache, minifire of CSS and js. https://tah.wordpress.org/plugins/w3-total-cache/ For optimizing images we recommend to use next services: tinypng.com jpegmini.comPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverspudnikz repliedApril 2, 2018 at 7:58amso how do I download the latest install file?spudnikz repliedApril 2, 2018 at 8:04amI did all of that but the updates just arent there 7,092Oliver repliedApril 2, 2018 at 8:20ampls. provide the wp-admin access.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverspudnikz repliedApril 2, 2018 at 8:21ami'm not quite sure what you mean sorryspudnikz repliedApril 2, 2018 at 8:21amdo you need access? spudnikz replied privatelyspudnikz repliedApril 2, 2018 at 8:40amcan you also tell me how to get rid of the menu that the white background disappears until you scroll down, driving me madwww.parentofpet.comI would like the background to be white all the time (of the header/menu) 7,092Oliver repliedApril 2, 2018 at 9:05amHi,1. pls. make backup of the site, I'll update the theme.2. You need to deactivate check box "Transparent menu on header" in the page settings. Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverspudnikz repliedApril 2, 2018 at 9:09amthanks, how do I make a backup? 7,092Oliver repliedApril 2, 2018 at 9:12ampls. take a look:https://codex.wordpress.org/WordPress_BackupsPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverspudnikz repliedApril 2, 2018 at 9:15amHiI'm afraid I wouldnt have the foggiest idea of how to do that, sorrycan you just update it how you were saying? 7,092Oliver repliedApril 2, 2018 at 10:46amHi,I updated theme.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverspudnikz repliedApril 2, 2018 at 2:15pmbrilliant - thanks very much 7,092Oliver repliedApril 2, 2018 at 2:22pmWelcome!Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hi
I have been working with a developer (because my website was slow)
and he has said that the theme isnt up to date - which is why its still quite slow
pretty annoyed as spending that sort of money on a theme you would expect it to be the fastest up to date version
can you help me out?
Hi,
What is your theme version?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I am running
Version: 3.0.6
Hi,
Last version: 3.2.1
We recommend to use:
W3-total cache plugin, enable page cache browser cache, minifire of CSS and js.
https://tah.wordpress.org/plugins/w3-total-cache/
For optimizing images we recommend to use next services:
tinypng.com
jpegmini.com
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
so how do I download the latest install file?
I did all of that but the updates just arent there
pls. provide the wp-admin access.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
i'm not quite sure what you mean sorry
do you need access?
can you also tell me how to get rid of the menu that the white background disappears until you scroll down, driving me mad
www.parentofpet.com
I would like the background to be white all the time (of the header/menu)
Hi,
1. pls. make backup of the site, I'll update the theme.
2. You need to deactivate check box "Transparent menu on header" in the page settings.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
thanks, how do I make a backup?
pls. take a look:
https://codex.wordpress.org/WordPress_Backups
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi
I'm afraid I wouldnt have the foggiest idea of how to do that, sorry
can you just update it how you were saying?
Hi,
I updated theme.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
brilliant - thanks very much
Welcome!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver