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  Public Ticket #1533796
wpBakery will not save edits
Closed

Comments

  •  2
    Amanda started the conversation

    Just working on a site, site is half way there, took a break and now the save button doesn't work in WPBakery Page Builder, eg tested on text block, etc

    wordpress 4.9.5, latest WPBakery 5.4

    tested on major browsers and in safe mode, updated page, and tried again, restarted computer etc etc

    i suspect an update to wordpress or wpbakery has caused the issue, plugins are just ones that came with the theme.

  •  7,092
    Oliver replied

    Hi,

    pls. provide the wp-admin and FTP access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  2
    Amanda replied

    Ok fixed it. Even though i restarted and everything, my session was the issue after the updates as I was able to test on another computer today and it worked fine, as did another new admin setup. So on logout / login my session was cleared and the tools behaved as they should. I should note that the wpBaker version was 5.4.7, wordpress 4.9.5

    Simple eh?! oh well should have spotted that before the ticket. Thanks for quick response though

  •  7,092
    Oliver replied

    Hi,

    Thank you for letting know, in any case feel free to contact us if you need help.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver