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  Public Ticket #1549147
Some troubles with connecting to TheGem server.
Closed

Comments

  • gerardoezquerra started the conversation

    After I paid the $79 (rather expensive sum, more if you consider that it didn't worked properly or not at all); my activation code didn't work, once I wrote it down and pressed click it displayed a red flag and the next message "Some troubles with connecting to TheGem server." 

    What can I do to make it work as it should? Is there any way to talk with a human about this issues I'm getting?

    Thanks in advance and greetings from Ciudad de México!

  •  7,280
    Oliver replied

    Hi,

    pls. provide the wp-admin and FTP access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver