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  Public Ticket #1550583
replace a picture
Closed

Comments

  • maxhamers started the conversation

    hello the product picture is only half in the box. How can i place the picture more down zo the hole picture is good visible and you don't have that major white space? 

  •  7,092
    Oliver replied

    Hi,

    pls. provide the wp-admin access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   maxhamers replied privately
  •  7,092
    Oliver replied

    Hi,

    Did you added changes in the theme source code? Can I update the theme?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

    How do you mean? but i dont think so you can update it

  •  7,092
    Oliver replied

    pls. provide the FTP access.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   maxhamers replied privately
  •  7,092
    Oliver replied

    pls. manually via FTP remove the themes:

    /public_html/wp-content/themes/thegem

    and 

    /public_html/wp-content/themes/thegem.old

    And let me know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

    I have deleted those themes. 

  • maxhamers replied

    but now it automaticaly deleted my child theme and it has gone back to theme Twenty Seventeen.


    What has this to do with replace a picture?

  •  7,092
    Oliver replied

    Hi,

    just upload new theme, after you upload the new theme you'll can see the child theme.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

    ok i have done that gregor. So how can i pull down the picture so the hole photo fits in the box?

  •  7,092
    Oliver replied

    Hi,

    Fixed, but pls. not to make it perfect you need to use image in size:

    'thegem-portfolio-1x-hover' => array(1287, 567, true),


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

    I still mis a piece of the picture.


    You mean to place that code in the CSS or what?


    Thank you for your help  

  •  7,092
    Oliver replied

    Sorry, It's not possible to make it via css, you need to set the image in the right size.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

    ok i will do you have advise how big it must be or can i some where see what the best size would be?

  •  7,092
    Oliver replied

    Size: 1287 x 567

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

    But that is not the size is it possible to change the hight of the frame. Maybe i can change it in FTP like last time (https://codexthemes.ticksy.com/ticket/1366839/) we have also fixed the problem here with FTP i changed the code : 

    'thegem-portfolio-1x-hover' => array(1287, 567, true),

    And regenerated thumb nails but that didn't fixed it this time

  • maxhamers replied

    To make this frame bigger so the frame doesn't have the white space

  •  7,092
    Oliver replied

    Hi,

    in what screen resolution you're testing?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

    I almost fixed it, is just searching for the right size now. I thought it wasn't working, but i there is some delay in the website updates. 

    And if I want to upload the functions.php to my child theme the website crashes. Is there a solution for this?

  •  7,092
    Oliver replied

    HI,

    What function you try to put there?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • maxhamers replied

    the whole functions.php so when I do an update of the theme i don't have to adjust the changes I made in the HTML of the functions.php 

  •  7,092
    Oliver replied

    Sorry, can't understand, you're trying to paste HTML to the functions.php?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver