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  Public Ticket #1582223
mobile header
Closed

Comments

  • Karlson_Montenegro started the conversation

    Hi!

    Im using a fixed header with left aligned logo for desktop. For mobile I use a hamburger icon and overlay menu. I have not set the header to fixed for mobile. So when I see the site from a mobile the header goes away, is not fixed, when I scroll down. Thats all good, its how it should be. But the problem is when I scroll back to top the header is gone totally. It should become visible when I scroll back to top again but it isn´t.

    Please give me some advice on how to fix that.

    Best regards

  •  7,092
    Oliver replied

    Hi,

    pls. give me link to your site and provide the wp-admin access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Karlson_Montenegro replied privately
  •  7,092
    Oliver replied

    Hi,

    Sorry, I don't see any problem on your site..

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Karlson_Montenegro replied

    Hi!

    When you test in the browser, responsive mode, it´s fine. Works like it should. But when I test it on iphone 5 and scroll down to the bottom of the page and then scroll up again, the header with logo and menu are gone. It´s just white space where it should be.


  •  7,092
    Oliver replied

    Can you temporally deactivate all the third-party plugins?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Karlson_Montenegro replied

    I did, it´s one of the plugins. Just need to find out which

  •  7,092
    Oliver replied

    Hi,

    Can I know what plugin causing this issue?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Karlson_Montenegro replied

    Hi again!

    I did some testing and it seems like it´s the plugin WooCommerce EU VAT Assistant by Aelia.

    I hope I can fix it because I really need that plugin.

  •  7,092
    Oliver replied

    Hi,

    Thank you for letting know.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver