I have two problems in the mobile version of the website: - when you click on the "Scroll To Top" Button, the topbar flickers. The result I would like to get instead is this: http://codex-themes.com/thegem/shop/. - sometimes, when I tap on the menu icon, the mobile menu does not open immediately but only after few seconds, so I would like to see touch feedback at the touch of the icon, as this site that I found in your showcase: http://www.newround.net/newround-v3/projets/
What are the settings for this results? Could you help me please? Thanks!
Thank you for your fast reply. I had already tried to find out if there were any errors but they don't appear in my console (see attachment). However there were an update required for this plugin. Do you still see the error?
De-activating the sitepress-multilingual-cms plugin the site reported error 500 and I could no longer access the dashboard. So I restored a backup and the site is ok again.
Since I can't disable the plugin without damaging the website I wrote to WPML support to solve this problem. As soon as I fix it I'll let you know so we can continue debugging.
WPML has fixed the js error, but the problem with the topbar in the mobile version persists. So we can proceed. If it can be useful, I would just like to inform you that if I remove the check from "Transparent menu on header" the flicker does not appear. But my client wants it to be transparent so I can't remove it.
I'm sorry for my bad English. The translator gave me this translation but it's probably not correct. I'm sending you a video of the issue, maybe so it's clearer.
As you see, when you click on the "Scroll To Top" Button, the topbar does that strange effect.
Hi,
I have two problems in the mobile version of the website:
- when you click on the "Scroll To Top" Button, the topbar flickers. The result I would like to get instead is this: http://codex-themes.com/thegem/shop/.
- sometimes, when I tap on the menu icon, the mobile menu does not open immediately but only after few seconds, so I would like to see touch feedback at the touch of the icon, as this site that I found in your showcase: http://www.newround.net/newround-v3/projets/
What are the settings for this results? Could you help me please?
Thanks!
Hi,
At first you need to fix js error on the page, pls. deactivate the plugin sitepress-multilingual-cms it causing JS error.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you for your fast reply.
I had already tried to find out if there were any errors but they don't appear in my console (see attachment). However there were an update required for this plugin. Do you still see the error?
Let me know, thank you!
Yes.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I wanted to deactivate the plugin, but now I no longer see the website, just a blank page. Are you working on it?
No, I don't have the access to your site, there is 500 error, pls. attach error logs from your server.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
De-activating the sitepress-multilingual-cms plugin the site reported error 500 and I could no longer access the dashboard. So I restored a backup and the site is ok again.
Since I can't disable the plugin without damaging the website I wrote to WPML support to solve this problem. As soon as I fix it I'll let you know so we can continue debugging.
Thanks!
Hi,
ok. Let me know
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
WPML has fixed the js error, but the problem with the topbar in the mobile version persists. So we can proceed.
If it can be useful, I would just like to inform you that if I remove the check from "Transparent menu on header" the flicker does not appear. But my client wants it to be transparent so I can't remove it.
Thank you very much!
Sorry. You need to make top area transparent on mobile right?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Yes exactly, as transparent as it is now, but without flicker.
Thanks!
HI,
Sorry, can't understand, can you add screenshot?
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Regards, Oliver
I'm sorry for my bad English. The translator gave me this translation but it's probably not correct.
I'm sending you a video of the issue, maybe so it's clearer.
As you see, when you click on the "Scroll To Top" Button, the topbar does that strange effect.
Hi,
In what devise are you testing?
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Regards, Oliver
iPhone 7 and 7 plus
Sorry, can't reproduce this issue..
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Regards, Oliver
With the web simulator the issue doesn't appear.
You have to browse the website from a real smartphone to see it..
Hi,
As I see there again js error..
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver