I was adding the theme TheGem to my WordPress for the domain noted above and here, marketstop.xyz , and when I clicked on the "Activate" button, I got the spinning circle for a LONG time, and then I received an http error 500. My host looked into it, because I can no longer access my wp-admin, and they provided me with the log found at the end of this note. Can you please help? Time is of the essence, and I really need to get this site built. Thank you, kindly. Troy Theisen
[22-Jun-2018 00:40:21 UTC] PHP Fatal error: require(): Failed opening required '/home/troythei/marketstop.xyz/wp-content/themes/thegem/inc/template-tags.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/troythei/marketstop.xyz/wp-content/themes/thegem/functions.php on line 3
Hi Support Team,
I was adding the theme TheGem to my WordPress for the domain noted above and here, marketstop.xyz , and when I clicked on the "Activate" button, I got the spinning circle for a LONG time, and then I received an http error 500. My host looked into it, because I can no longer access my wp-admin, and they provided me with the log found at the end of this note. Can you please help? Time is of the essence, and I really need to get this site built. Thank you, kindly. Troy Theisen
Hi,
pls. provide the wp-admin and FTP access.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Gregor,
I found the issue and fixed, however, I have opened up another ticket for another issue. You can close this one.