Comments lexVZ started the conversationJune 24, 2018 at 1:21pmHi,I can't login to my website anymore because the recaptcha is stuck in a loop. When I submit the information, it just returns to the previous page.Can this issue be caused by the theme? I tried other themes and they do seem to work properly.Best regards,Lex 7,242Oliver repliedJune 25, 2018 at 8:09amHi,pls. provide the wp-admin, FTP access and add few screenshots with the issue.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver lexVZ replied privately 7,242Oliver repliedJune 28, 2018 at 8:00amHi,Do you know the mane of the plugin which added this captcha?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverlexVZ repliedJune 28, 2018 at 8:28amUnfortunately not.I've tried disabling all plugins but the issue remains.I thought it was standard wordpress. 7,242Oliver repliedJune 28, 2018 at 8:44amHi,I also tried to deactivate the plugins via FTP, without the luck, seems like this added by your hoster, can you contact him and ask about it?>Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver lexVZ replied privately 7,242Oliver repliedJune 29, 2018 at 11:45amPls. let me knowPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverlexVZ repliedJune 29, 2018 at 11:50amTurns out they've added the reCAPTCHA for security measures.I don't know what is stopping it from functioning properly, but I've found a workaround: I've changed the login URL.Thanks again for your help. 7,242Oliver repliedJune 29, 2018 at 11:52amThank you for letting know.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hi,
I can't login to my website anymore because the recaptcha is stuck in a loop. When I submit the information, it just returns to the previous page.
Can this issue be caused by the theme? I tried other themes and they do seem to work properly.
Best regards,
Lex
Hi,
pls. provide the wp-admin, FTP access and add few screenshots with the issue.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
Do you know the mane of the plugin which added this captcha?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Unfortunately not.
I've tried disabling all plugins but the issue remains.
I thought it was standard wordpress.
Hi,
I also tried to deactivate the plugins via FTP, without the luck, seems like this added by your hoster, can you contact him and ask about it?>
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Pls. let me know
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Turns out they've added the reCAPTCHA for security measures.
I don't know what is stopping it from functioning properly, but I've found a workaround: I've changed the login URL.
Thanks again for your help.
Thank you for letting know.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver