I have a problem when I try my web on iPhone devices.
In Europe we have to include a warning in all websites about these using cookies. I don't know why, but in iPhone devices you're not able to see the button Acepto that hides this element in the page.
I guess the problem is that it doesn't get the background property correctly, because the button seems to be there (if you click the area where it is supposed to be, the element disappears).
I don't think it has to do with the size of the screen...the problem just appears in iPhones, not in the rest of mobile devices with a similar size. So I guess it's maybe it's more related with the OS that iPhones use......
That button Acepto with the white background must have a pink background just in iPhone mobiles, because you can't see it but seems to work, as I explained before.
You see there's an element that warns about the cookies.
And There's a button that says "Acepto".
In all devices except for iPhone mobiles you can see both elements correctly. In iPhones (and just in iPhones, nor other devices the same size) you can't see the button "Acepto".
So, the problem I have it's that people with iPhones aren't able to see the button and click in it, so the warning doesn't disappears and they can't see the web properly.
I hope I'm making myself understood, I don't really know how to explain it more clear.....
Hi!
I have a problem when I try my web on iPhone devices.
In Europe we have to include a warning in all websites about these using cookies. I don't know why, but in iPhone devices you're not able to see the button Acepto that hides this element in the page.
I guess the problem is that it doesn't get the background property correctly, because the button seems to be there (if you click the area where it is supposed to be, the element disappears).
Could you please help me to solve this problem?
Thanks
HI!
pls. use following css:
@media (max-width: 768px) { body .has-cookie-bar #catapult-cookie-bar { position: absolute; } }Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Didn't work :(
I don't think it has to do with the size of the screen...the problem just appears in iPhones, not in the rest of mobile devices with a similar size. So I guess it's maybe it's more related with the OS that iPhones use......
Can you add few screenshots with the problem?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
That button Acepto with the white background must have a pink background just in iPhone mobiles, because you can't see it but seems to work, as I explained before.
Sorry, can't understand...
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Ok, ... sorry it can be my English I guess....
You see the image I sent you, right?
You see there's an element that warns about the cookies.
And There's a button that says "Acepto".
In all devices except for iPhone mobiles you can see both elements correctly. In iPhones (and just in iPhones, nor other devices the same size) you can't see the button "Acepto".
So, the problem I have it's that people with iPhones aren't able to see the button and click in it, so the warning doesn't disappears and they can't see the web properly.
I hope I'm making myself understood, I don't really know how to explain it more clear.....
Hi,
Seems there is the problem in the plugin code, pls. contact to support of the plugin you're using.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you, I'll do that