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  Public Ticket #1624784
Localhost working perfect but live getting http 500 error
Closed

Comments

  • Siva started the conversation
    June 28, 2018 at 1:41pm

    Dear Author,

    I am using restaurant theme. In local host working perfectly. Today i try move live https://www.hotelguruecr.com/ but getting http 500 error.

    Unable access wp-admin and etc..

    Thanks in Advance

    Sivaldo

  •  7,095
    Oliver replied
    June 28, 2018 at 1:47pm

    Hi,

    pls. provide the wp-admin and FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Siva replied
    June 29, 2018 at 5:32am

    Hi, 

    FYI,

    I have installed the gem theme in live site https://www.hotelguruecr.com/  working and easily access wp-admin

    but

    When i activated JS Composer [ WPBakery Visual Composer] plugin then unable access wp-admin

    Please tell where the problem how to slove this.


    Thanks Advance

    Sivaldo

  •  7,095
    Oliver replied
    June 29, 2018 at 8:05am

    Hi,

    I need wp-admin and FTP access to check

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Siva replied privately
  •  7,095
    Oliver replied
    June 29, 2018 at 12:19pm

    Hi,

    The problem in php settings:

    https://www.hotelguruecr.com/info.php

    Recommended PHP Settings

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Siva replied
    June 29, 2018 at 12:30pm

    Thanks Bro,

    I try to complete it. if need any help i will send message.


    Thanks & Regards

    Sivaldo

  •  7,095
    Oliver replied
    June 29, 2018 at 12:31pm

    Feel free to contact us if you need help.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Siva replied
    June 29, 2018 at 1:28pm

    I Have updated PHP Setting but now getting dashbaord error. i have attached screen shot with this post.

    Please find the attachment. How to solve this dashboard error.

    Thanks

    Sivaldo 

  •  7,095
    Oliver replied
    June 29, 2018 at 1:57pm

    Disable error reporting in the config file:

    /wp-config.php

    main folder. 

    Find:

    define('WP_DEBUG', true);

    And set there

    define('WP_DEBUG', false);


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Siva replied privately
  •  7,095
    Oliver replied
    June 29, 2018 at 2:00pm

    pls. read my prev message.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Siva replied
    June 29, 2018 at 2:28pm

    Working perfectly ... Thanks Bro..


    Regards

    Sivaldo

  •  7,095
    Oliver replied
    June 29, 2018 at 2:29pm

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Siva replied
    June 30, 2018 at 9:46am

    Nice theme 10000M Likes

  •  7,095
    Oliver replied
    June 30, 2018 at 4:38pm

    Thank you!

    It would be great if you could rate us on ThemeForest

    We would very appreciate your rating!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver