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  Public Ticket #1625954
TheGem Import Function
Closed

Comments

  • succeedlifestyle started the conversation
    June 29, 2018 at 1:28pm

    I try to use "Import of single pages, posts etc" function of  "TheGem Import Tool"

    but when I click the function it just blank as the attached picture

    Please help me because it is a very good function for beginner like me

    Best Regards,

    Jassada Juejunthuk

  •  7,095
    Oliver replied
    June 29, 2018 at 1:29pm

    Hi,

    Pls. provide the wp-admin and FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   succeedlifestyle replied privately
  •   succeedlifestyle replied privately
  •  7,095
    Oliver replied
    June 29, 2018 at 2:29pm

    HI,

    pls. contact to your hoster and ask him to enable allow_url_fopen

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • succeedlifestyle replied
    June 29, 2018 at 3:50pm

    Hi, 

    my hoster enable allow_url_fopen for us already

  •  7,095
    Oliver replied
    July 2, 2018 at 7:06am

    Hi,

    Sorry for delay. 

    I can't connect to your FTP with the data you provided,

    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (172,104,162,187,222,128)
    Command: MLSD
    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing

    Pls. contact to your hoster and ask him about the FTP access.


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   succeedlifestyle replied privately
  •  7,095
    Oliver replied
    July 2, 2018 at 1:32pm

    Hi,

    Fixed, pls. check

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • succeedlifestyle replied
    July 2, 2018 at 11:05pm

    Hi Gregor,

    Thanks you so much for your support, now it work already

    Could you please give me an idea for the root cause ?

    Big Thanks

    Jassada


  •  7,095
    Oliver replied
    July 4, 2018 at 7:42am

    Hi,

    There was small bug in the gem import plugin, I fixed it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver