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  Public Ticket #1642233
Installation issue
Closed

Comments

  • gentek1 started the conversation
    July 15, 2018 at 6:15am

    Hey there, I have a couple of minor issues with my installation of the Gem theme

    Issue 1

    When installing the recommended/required "external source" plug-ins. specifically

    TheGem Theme Elements

     LayerSlider WP

    Revolution Slider

    Issue 2

    When accessing the gem Import section I get the following error Your current activated theme in not TheGem main parent theme. Please note, that this import works only with TheGem main parent theme. Please activate TheGem main parent theme before proceeding with import.

    I believe I have uploaded the correct files.

    Thank you

  • gentek1 replied
    July 15, 2018 at 9:19am

    I fixed the issue, it was the WP_memory_LIMIT

  •  4,774
    Michael replied
    July 17, 2018 at 10:34am

    HI!

    Pls. accept my apologies for delay. I was out of office in few days.

    Has your problem been resolved?