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  Public Ticket #1653288
Updated CodexThemes Elements
Closed

Comments

  • massage123 started the conversation

    When I updated the codexThemes elements plugin that is required I get 505 errors until I went into FTP and changed that plugins folder name.  Now it works fine.  Do I NEED to have that particular plugin enabled for this template to work?

  •  6,926
    Oliver replied

    Hi,

    Pls. provide the wp-admin and FTP access, we'll check your install

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   massage123 replied privately
  • massage123 replied

    http://www.201wellness.com/dev/suite201/


    It is a redesign of the one in the main directory so the one you need to look at is in the "dev" directory.

  •  6,926
    Oliver replied

    Hi,

    I've reinstalled this plugin and seems everything working fine now, can you confirm?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • massage123 replied

    You just re-installed the old version.  I clicked to update it and I get the same problem.  It takes the site totally down.  We need our updates to go smoothly moving forward.   Please advise.

  •  6,926
    Oliver replied

    HI,

    I don't see the problems now,  can you add link to the page and screenshot with the issue?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • massage123 replied

    The problem is that it still crashes when you try to update this plugin.


    1. You did not fix it.  You only reinstalled the old plugin again, version 1.01

    2. I logged in and it said to update to 1.03

    3. I clicked the update button and the site went down and was totally white.

    4. I fixed it and reverted back to your 1.01 instillation.

    5. In the admin panel the plugin no longer says it needs to be updated, but it is still the old version, 1.01  See the screenshot included where it shows it is still the old version.

    We are VERY concerned that a+fter a few weeks, months, or even a year the site will be updating every other plugin, but yours won't let us update it and the site crashes.  We need to be sure we have the current version and that it works.

    Please update this plugin to your newest 1.03 version ASAP.  This has already set our project back a week.

  •  6,926
    Oliver replied

    Hi,

    pls. check now, I've updated theme and the pluigns.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • massage123 replied

    Ok, the client has decided to move forward.  Thank you for your help.

  •  6,926
    Oliver replied

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver