I purchased Scalia on July 24. Currently I am evaluating the theme and overall I found the theme very good but I am VERY FRUSTRATED with a couple of issues around Video Background.
(1) Video background on iPhone/iPad becomes blank.
On my MacBook Pro I can see video background for a row plays flawless. However, when I view the same page on iPhone/iPad, the entire row becomes blank (p_iphone.jpg).
Similarly, if I resize my browser on my laptop to less than 753px then the entire row also becomes blank. Same behavior just like iPhone/iPad.
Is there a way to fix this issue? Or at least I want to hide the entire row or replace this row with a default background image for devices that are smaller.
(2) Apparently there is a bug when Fullwidth Element is configured with Video background.
1. By default video backgound, most of mobile devices (particularly running on iOS by Apple) do not allow video backgrounds to run. pls. provide the wp-admin access and link to the page, I'll give you css to show there background image instead of video.
2. It's normal.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hi,
I purchased Scalia on July 24. Currently I am evaluating the theme and overall I found the theme very good but I am VERY FRUSTRATED with a couple of issues around Video Background.
(1) Video background on iPhone/iPad becomes blank.
On my MacBook Pro I can see video background for a row plays flawless. However, when I view the same page on iPhone/iPad, the entire row becomes blank (p_iphone.jpg).
Similarly, if I resize my browser on my laptop to less than 753px then the entire row also becomes blank. Same behavior just like iPhone/iPad.
Is there a way to fix this issue? Or at least I want to hide the entire row or replace this row with a default background image for devices that are smaller.
(2) Apparently there is a bug when Fullwidth Element is configured with Video background.
It seems "https:" is missing (p_fullwidth.jpg).
Looking forward to heard back from your advises...
Hi,
1. By default video backgound, most of mobile devices (particularly running on iOS by Apple) do not allow video backgrounds to run. pls. provide the wp-admin access and link to the page, I'll give you css to show there background image instead of video.
2. It's normal.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
Add feature image in the shortcode settings, . use following css:
@media (min-width: 980px) { .fullwidth-block.clearfix { background-image: none !important; } }Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Gregor,
Issue is resolved. Thank you for your help!
You're welcome!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver