1. Wordpress/Woocommerce constantly reminds me that the theme is using outsated templates in several sections. As i understand this a security and a functionality hazard and should be taken care of?
2. I am trying to configure a shipping service but I can't due to an outdated version?
3. On my theme when i add something on cart and try to select the "view cart" and "checkout" buttons they are not working. How to fix that?
4. Finally for many months since I installed the theme there was a default email address that I have never used. Instead, when I try to verify my own business email address I I never receive the verification email. Why is this happening? Other emails are received fine on this address but not the wordpress verification one.
I have searched how to install a new child theme as stated on your guide but sadly this is definitely too hard for someone with my current knowledge: https://codex.wordpress.org/Child_Themes
I can not risk destroying all the site with experimenting with it (and the directions are not that step by step). Can you help me do it?
I had added several plugins, added content with the sliders and the page builder, deleted/edited posts and pages, uploaded visual content. I had also used some code and speed optimization plugins . Do any of those qualify as theme modifications?
1. Please update theme options. We added new checkout page type (one step). You need to save theme options to activate some of them (multi-step aor one-step)
2. Try to clear site cache. I see some problem with scripts (javascript error in browser console).
1. I had set the one step checkout option but still face the same issue
2. I also clear the cache from the Autoptimize plugin (i know no other way to do it) but also the same issues as mentioned.
3. In addition to those issues, the url: https://myhealthyair.com/pharmacies/ fails to load some of the icons and is considered "not secured" on mobile devices while on desktop devices it is secure/encrypted.
I deactivated Hummingbird plugin. I suppose it was not corectly configurated. It incorrectly minified javascript files and generated javascript error. Please check now.
Also I see you deactivated google fonts in autooptimiser configuration.
The checkout issue is seems ok now but the following issues remain:
1. https://myhealthyair.com/product/nasalfilter/ > the Paypal express checkout button flashes for 1 second and disappears (normally should be shown right below "Add to car" button. (see screenshot 2+3).
1. https://myhealthyair.com/product/nasalfilter/ > also on the same page, the image pictures fail to load fully at start (see screenshot 1). instead they show as cropped versions and after that they may load or not.
1. Please share ftp access. I will make some test with preloader script. 2. Problem is in this image - https://prnt.sc/kitd3s. It is smaller then other and gallery script can't correctly calculate gallery height. For correctly gallery work all images must have same size.
Since I have no experience at all with this, and I just configured the ftp with Godaddy service desk for this, can you please let me know what exactly I need to ask them to configure ?
As I mentioned earlier, I have no access or experience at all with ftp. But I can open a new ticket with godaddy to help me with this issue but I need you tell me exactly what to ask? What is the issue you face and what they should check about in this directory?
I just checked again but the same issues as mentioned on Aug 14 ticket remain:
1. https://myhealthyair.com/product/nasalfilter/ > the Paypal express checkout button flashes for 1 second and disappears (normally should be shown right below "Add to cart" button.
2. https://myhealthyair.com/product/nasalfilter/ > also on the same page, the image pictures fail to load fully at start (see screenshot 1). instead they show as cropped versions and after that they may load or not.
In addition to the previous issues on more was added:
3. https://myhealthyair.com/ > on the main page, the icons for the Quickfinders are not loading any more (see new screesshots)
How to keep users in my site or rank high on SEO if the website keeps those scores and is so sluggish? No one will bother visiting a site that takes 11 seconds to load!!! My site before the "fixes" used to load in about 2.5 seconds!!!
number 1 reason for choosing theGem was that it was advertised as SEO & Loading Speed friendly (with pagespeed and yslow etc) and now it's more slugging than even my old themes? This is very disappointing
i had disabled Autoptimize plugin and used LiteSpeed Cache instead. However, whenever i try to minify/combine css, js and html files i have similar issues (video not loading, slider not loading, buttons not loading).
Which minify plugin is efficient and compatible with your theme?
I had installed the W3 Total Cache.. As soon as I chose to enable the Minify option the whole website crashed. Endless loading, score fall to 30/100. Now, I even removed the minify, the website loads after 13+ seconds (unacceptable by all standards) and even the website speed scores are in the reds. All I wanted was a fast, responsive and SEO friendly theme as it was advertised and I get the exact opposite for it. This is by far the worst theme I had ever tried. Extremely buggy, time consuming, sluggish and incompatible with any mainstreem optimization plugin. EXTREMELY disappointed that after so may months I am still trying to figure out how to make this theme at least barely acceptable in terms of speed and functions
I had the same results as the ones yous showed but after i deleted the second page of the revolution slider and just left the first one (for supposedly making it faster) it brought the scores significantly down due to errors in loading the JS ? (now having "16 blocking script resources and 5 blocking CSS resources" just by deleting one slide for the slider)?.
The other two issues is the ones I mentioned also previously: On the product page: https://myhealthyair.com/product/nasalfilter/ 1. the gallery preview is not showing the full image but only a part of it and
2. the PayPal express checkout is missing
You can see the screenshot attached for the last two errors
I see 78% of pagespeed on this page. As I understand main problem is Defer parsing of JavaScript. But I can do anything with this because if I will move scripts to end of page html some of them will not work correctly. Some of this scripts are not part of theme. They are added to html code by plugins and worpdress core.
When i click on the waterfall report to see whats going on there something called GET mouse_icon that results in errors and takes 14.7 seconds to load?! there is definitely something wrong with this.One more item
I'm sorry Max but *20* seconds of page loading time is the lowest of the lowest i have ever seen. That coming from a "speed optimised " theme?
I bought around 10 themes so far, and the gem was sadly the worst one of all. Not only for the unacceptable speed/optimization results (even free themes rank much better) but also that the unwillingness to help from your side.
Extremely dissapointed, that I wasted so many hours and effort on this useless theme that I will eventually have to replace.
Second, these all is not theme interface - https://prnt.sc/kvopmr, https://prnt.sc/kvopw7. You need to configurate your server, site, perfomance (cache/minify) plugin for these recommendations. This is out of theme support.
I have the following issues:
1. Wordpress/Woocommerce constantly reminds me that the theme is using outsated templates in several sections. As i understand this a security and a functionality hazard and should be taken care of?
2. I am trying to configure a shipping service but I can't due to an outdated version?
3. On my theme when i add something on cart and try to select the "view cart" and "checkout" buttons they are not working. How to fix that?
4. Finally for many months since I installed the theme there was a default email address that I have never used. Instead, when I try to verify my own business email address I I never receive the verification email. Why is this happening? Other emails are received fine on this address but not the wordpress verification one.
Hi,
First try to update theme on your site.
Updating a theme
Hi Max,
Is updating the theme going to risk losing the edits i have already placed in the theme?
Yes. Therefore we recommend make all changes with child theme.
Hello Max,
I have searched how to install a new child theme as stated on your guide but sadly this is definitely too hard for someone with my current knowledge: https://codex.wordpress.org/Child_Themes
I can not risk destroying all the site with experimenting with it (and the directions are not that step by step). Can you help me do it?
Child theme usually used for make some modification with theme:
- Changing templates
- Adding/replacing scripts and styles
- Adding some new interface
What changes did you make with theme?
I had added several plugins, added content with the sliders and the page builder, deleted/edited posts and pages, uploaded visual content. I had also used some code and speed optimization plugins . Do any of those qualify as theme modifications?
If you didn't change any TheGem theme files by ftp of with wordpress admin area editor then you can update theme without any problems.
Hi guys,
I did update the theme after all but the following issues persist:
1. https://myhealthyair.com/checkout/ is not showing and way to enter billing info
2. on my only product page the paypal checkout button appears for 1 second and the dissapears: https://myhealthyair.com/product/nasalfilter/?attribute_size=Medium
Can you advice how to solve them?
1. Please update theme options. We added new checkout page type (one step). You need to save theme options to activate some of them (multi-step aor one-step)
2. Try to clear site cache. I see some problem with scripts (javascript error in browser console).
Hi Max,
1. I had set the one step checkout option but still face the same issue
2. I also clear the cache from the Autoptimize plugin (i know no other way to do it) but also the same issues as mentioned.
3. In addition to those issues, the url: https://myhealthyair.com/pharmacies/ fails to load some of the icons and is considered "not secured" on mobile devices while on desktop devices it is secure/encrypted.
Thank you,
Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
I deactivated Hummingbird plugin. I suppose it was not corectly configurated. It incorrectly minified javascript files and generated javascript error. Please check now.
Also I see you deactivated google fonts in autooptimiser configuration.
Hi Max,
The checkout issue is seems ok now but the following issues remain:
1. https://myhealthyair.com/product/nasalfilter/ > the Paypal express checkout button flashes for 1 second and disappears (normally should be shown right below "Add to car" button. (see screenshot 2+3).
1. https://myhealthyair.com/product/nasalfilter/ > also on the same page, the image pictures fail to load fully at start (see screenshot 1). instead they show as cropped versions and after that they may load or not.
1. Please share ftp access. I will make some test with preloader script.
2. Problem is in this image - https://prnt.sc/kitd3s. It is smaller then other and gallery script can't correctly calculate gallery height. For correctly gallery work all images must have same size.
Ftp data is not correctly configurated. Please check ftp directory.
Hi Max,
Since I have no experience at all with this, and I just configured the ftp with Godaddy service desk for this, can you please let me know what exactly I need to ask them to configure ?
Please check directory setting in ftp user configuration. I suppose this directory is outside of your site directory.
Hi Max,
As I mentioned earlier, I have no access or experience at all with ftp. But I can open a new ticket with godaddy to help me with this issue but I need you tell me exactly what to ask? What is the issue you face and what they should check about in this directory?
If I don't let them understand exactly what is the issue about we will be coming back and forth on this ticket continuously.
When you created ftp account you incorrectly set ftp directory - https://prnt.sc/kjwyrv
This field must be empty or public_html.
Hello Max,
I talked again with them and they told me that they resolved the issue. Can you try again?
ftp directory still empty
Hi Max,
So what do I need to ask them to do?
You need to correctly configure ftp access for me. I need ftp access to your site root directory.
Please check now. Made some changes in thegem theme javascripts.
I just checked again but the same issues as mentioned on Aug 14 ticket remain:
1. https://myhealthyair.com/product/nasalfilter/ > the Paypal express checkout button flashes for 1 second and disappears (normally should be shown right below "Add to cart" button.
2. https://myhealthyair.com/product/nasalfilter/ > also on the same page, the image pictures fail to load fully at start (see screenshot 1). instead they show as cropped versions and after that they may load or not.
In addition to the previous issues on more was added:
3. https://myhealthyair.com/ > on the main page, the icons for the Quickfinders are not loading any more (see new screesshots)
1. Change code in js/functions.js file:
replace this:
jQuery('iframe').not('.gem-video-background iframe').each(function() {
with:
jQuery('iframe').not('.gem-video-background iframe, .wcppec-checkout-buttons iframe').each(function() {
Please note that after theme update this changs will be lost.
2. Don't see this image on this page.
3. I suppose some problem in autoptimizer plugin configuration. I deactivated css optimization and now icons are visible.
also all the speedtests went really down now: https://gtmetrix.com/reports/myhealthyair.com/rSQNKzzH
from the PageSpeed Score "A" YSlow Score "C" scores to C & E respectively, + 11 seconds loading?
https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fmyhealthyair.com%2F&tab=mobile
from the 90-95 scores back to 77-80
How to keep users in my site or rank high on SEO if the website keeps those scores and is so sluggish? No one will bother visiting a site that takes 11 seconds to load!!! My site before the "fixes" used to load in about 2.5 seconds!!!
number 1 reason for choosing theGem was that it was advertised as SEO & Loading Speed friendly (with pagespeed and yslow etc) and now it's more slugging than even my old themes? This is very disappointing
You need to use some minify/cache plugin instead autoptimizer because it doesn't work correctly.
i had disabled Autoptimize plugin and used LiteSpeed Cache instead. However, whenever i try to minify/combine css, js and html files i have similar issues (video not loading, slider not loading, buttons not loading).
Which minify plugin is efficient and compatible with your theme?
On our live site we use W3 Total Cache.
I had installed the W3 Total Cache.. As soon as I chose to enable the Minify option the whole website crashed. Endless loading, score fall to 30/100. Now, I even removed the minify, the website loads after 13+ seconds (unacceptable by all standards) and even the website speed scores are in the reds. All I wanted was a fast, responsive and SEO friendly theme as it was advertised and I get the exact opposite for it. This is by far the worst theme I had ever tried. Extremely buggy, time consuming, sluggish and incompatible with any mainstreem optimization plugin. EXTREMELY disappointed that after so may months I am still trying to figure out how to make this theme at least barely acceptable in terms of speed and functions
Can I check plugin configuration and test it on your site now?
yes you can. Now the situation is even worse than ever before. 1 whole minute of loading time:
https://gtmetrix.com/reports/myhealthyair.com/6a0SXkzV
My business cannot work, operate, advertise to anyone in this condition.
Please check.Now I have this result:
https://prnt.sc/kq4lm0
https://prnt.sc/kq4lri
https://prnt.sc/kq4mcp
I had the same results as the ones yous showed but after i deleted the second page of the revolution slider and just left the first one (for supposedly making it faster) it brought the scores significantly down due to errors in loading the JS ? (now having "16 blocking script resources and 5 blocking CSS resources" just by deleting one slide for the slider)?.
The other two issues is the ones I mentioned also previously: On the product page: https://myhealthyair.com/product/nasalfilter/
1. the gallery preview is not showing the full image but only a part of it and
2. the PayPal express checkout is missing
You can see the screenshot attached for the last two errors
Please check now.
The paypal/display issues are finally solved, thank you.
Can you please also take care of the pagespeed that was broken again after the changes?
https://gtmetrix.com/reports/myhealthyair.com/s93zeCVL
Thank you,
I see 78% of pagespeed on this page. As I understand main problem is Defer parsing of JavaScript. But I can do anything with this because if I will move scripts to end of page html some of them will not work correctly. Some of this scripts are not part of theme. They are added to html code by plugins and worpdress core.
It's more of the excessive loading speed (16 Seconds!!!), not just the score. Something is causing a very big delay in loading the site:
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fmyhealthyair.com%2F&tab=mobile
Here is says that there are Your page has 15 blocking script resources and 5 blocking CSS resources
ON GTmextrix https://gtmetrix.com/reports/myhealthyair.com/5pdDySKi the main page too 16 seconds to load.
When i click on the waterfall report to see whats going on there something called GET mouse_icon that results in errors and takes 14.7 seconds to load?! there is definitely something wrong with this.One more item
is taking also 14 seconds to load.
this can't be really considered normal ...
1. Fixed problem with mouse_icon.
2. We can't do anything with 15 blocking script resources. As I can see https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fmyhealthyair.com%2F&tab=mobile shows:
80/100 for mobile
85/100 for desktop
I'm sorry Max but *20* seconds of page loading time is the lowest of the lowest i have ever seen. That coming from a "speed optimised " theme?
I bought around 10 themes so far, and the gem was sadly the worst one of all. Not only for the unacceptable speed/optimization results (even free themes rank much better) but also that the unwillingness to help from your side.
Extremely dissapointed, that I wasted so many hours and effort on this useless theme that I will eventually have to replace.
Thanks for nothing
First, I see this results - https://prnt.sc/kvooyf.
Second, these all is not theme interface - https://prnt.sc/kvopmr, https://prnt.sc/kvopw7. You need to configurate your server, site, perfomance (cache/minify) plugin for these recommendations. This is out of theme support.