"theme is not working, error message 500" (#1661821) / CodexThemes

Public Ticket #1661821

theme is not working, error message 500

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Jaures_Magloire started the conversation
August 1, 2018 at 6:26am
I just purchased and intalled the gem theme but after complete installation, when I open the website i get this error message;
500: Internal Error

This website is unavailable at the moment
7,280
Oliver replied
August 1, 2018 at 9:27am
Hi,
pls. provide the wp-admin and FTP access
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.

Regards, Oliver
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