A while ago, Gregor explained to me, how to update The Gem, since he installed me a child theme to get around a design flaw with The Gem. Last time the update worked without problem.
I wanted to install the last theme update 3.5, and followed exactly the same procedure: switching to a standard theme, deleting The Gem main theme, installing the new The Gem theme, activating the child theme.
Unfortunately, the child theme will not activate. WP says the new theme would have been activated, but nothing happens, it got stuck with the temporary standard theme.
I then installed a 6 days old backup, but it still will not work. I switched to The Gem main theme, which was to activate without an issue, but I still can not activate my child theme again.
My support was just expired, and I had to pay another 41 Dollar today ONLY TO TELL YOU ABOUT A BUG. Sorry but it is ridiculous that you don't even have an email address, to tell your support about bugs and problems with your theme. As a customer I must pay to tell you about issues with tour product :((
So... How to fix this problem now??? I need to switch to my child theme, since The Gem main theme still has the same problem with the product description in a wrong field, which is not seen by Yoast SEO, and will not show up in the product detail tabs.
PLEASE, I paid 41 bucks right now, and I hope you will also help me right now!!
I don't know why it worked now. Probably the 4rd time I clicked on "activate", then "save changes" on the bottom of The Gem child theme. The first 3 trials, it did not work. Now, the 4th time, the child theme has been activated.
you can close this ticket. It worked finally. But I have the feeling I had to do at least one what ever change to make in the template settings, and to save the change, before it was activated. When I only clicked on the "save" button underneath the template settings, WP said "new template activated", but it was still Storefront active.
Now since I paid for another 6 months of support, I will make use of it ;)
A while ago, Gregor explained to me, how to update The Gem, since he installed me a child theme to get around a design flaw with The Gem. Last time the update worked without problem.
I wanted to install the last theme update 3.5, and followed exactly the same procedure: switching to a standard theme, deleting The Gem main theme, installing the new The Gem theme, activating the child theme.
Unfortunately, the child theme will not activate. WP says the new theme would have been activated, but nothing happens, it got stuck with the temporary standard theme.
I then installed a 6 days old backup, but it still will not work. I switched to The Gem main theme, which was to activate without an issue, but I still can not activate my child theme again.
My support was just expired, and I had to pay another 41 Dollar today ONLY TO TELL YOU ABOUT A BUG. Sorry but it is ridiculous that you don't even have an email address, to tell your support about bugs and problems with your theme. As a customer I must pay to tell you about issues with tour product :((
So... How to fix this problem now??? I need to switch to my child theme, since The Gem main theme still has the same problem with the product description in a wrong field, which is not seen by Yoast SEO, and will not show up in the product detail tabs.
PLEASE, I paid 41 bucks right now, and I hope you will also help me right now!!
universal-solder.ca
I don't know why it worked now. Probably the 4rd time I clicked on "activate", then "save changes" on the bottom of The Gem child theme. The first 3 trials, it did not work. Now, the 4th time, the child theme has been activated.
Ticked closed.
Hi,
Please provide the wp-admin access. We will try to inspect problem on your site.
Hi Max,
you can close this ticket. It worked finally. But I have the feeling I had to do at least one what ever change to make in the template settings, and to save the change, before it was activated. When I only clicked on the "save" button underneath the template settings, WP said "new template activated", but it was still Storefront active.
Now since I paid for another 6 months of support, I will make use of it ;)
Thank you,
Volker