Hi... we probe your The Gem theme in diferents instalations of wordpress and now it's all deactivated. We will use the theme just in this site... can you resert our license key for this site?
I wonder if you can help me. I have a similar issue to below.
I received an error saying: You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here - https://codexthemes.ticksy.com/submit/#100013212.
I then removed 5 installations of The Gem within my server to make space for the new website that will be used with The Gem, yet it is still not working.
You have violated the license agreement and installed TheGem on many websites with the same license. That’s why your activation has been blocked. Here is the list of your URLs:
Hi... we probe your The Gem theme in diferents instalations of wordpress and now it's all deactivated. We will use the theme just in this site... can you resert our license key for this site?
Thank you so much.
am not like this way am not can use me license
Hi,
Carlos I've unlocked your licence.
Ajredini - Sorry?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
i have the same issue and i can not open ticket or make it public.
can you help me pls
pls. create the new ticket in the Activation problems category.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Gregor help me
Licensor's Author Username: CodexThemes
Licensee: Tech-it
Item Title: TheGem - Creative Multi-Purpose High-Performance WordPress Theme
Item URL: https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpresstheme/16061685
Item ID: 16061685
am dont cann aktivate and am dont want buy for one theme 2 licenes
Hi,
Ajredini - I've unblocked your licence.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you so much Gregor.
Regards.
Hi Gregor,
I wonder if you can help me. I have a similar issue to below.
I received an error saying: You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here - https://codexthemes.ticksy.com/submit/#100013212.
I then removed 5 installations of The Gem within my server to make space for the new website that will be used with The Gem, yet it is still not working.
Please could you help me solve this.
Kind Regards
Jason
Hi,
pls. provide your purchase code in the private message.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I shall do that.
I can't seem to do a private message but here is my downloaded license text with the code partly omitted.
LICENSE CERTIFICATE : Envato Market Item
==============================================
This document certifies the purchase of:
ONE REGULAR LICENSE
as defined in the standard terms and conditions on Envato Market.
Licensor's Author Username:
CodexThemes
Licensee:
Andrew de Rouwe
Item Title:
TheGem - Creative Multi-Purpose High-Performance WordPress Theme
Item URL:
https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685
Item ID:
16061685
Item Purchase Code:
3c83****-****-****-****-*******3b9ba
Purchase Date:
2017-06-20 09:22:20 UTC
Give me URL of your site
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
https://sandbox55.com/sisglobal2018/
Hi,
You have violated the license agreement and installed TheGem on many websites with the same license. That’s why your activation has been blocked. Here is the list of your URLs:
https://sandbox55.com/purple-window
https://sandbox55.com/siscsp
https://sandbox55.com/imaginecharity
http://allins.co.za
http://alamanda.co.za
http://nirvanahealth.co.za
http://wheel-house.co.za
https://imaginecharity.com
https://sandbox55.com/sisglobalnew
https://sandbox55.com/arbofield
https://alamanda.co.za
https://sandbox55.com/test
https://wheel-house.co.za
http://qwertyonthekey.com
http://jasonrodgers.co.za
https://sandbox55.com/sis2018
https://sandbox55.com/global
https://skylinevisuals.co.za
https://arbofield.com
https://sandbox55.com/globaltest
https://purplemango.co.za
According to the Envato rules you can hаve only 1 live install (we also allow you to have 1 dev copy)
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I see, I never knew this was the case, is there a way I can buy a license for unlimited uses?
Yes:
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you Gregor, will discuss with the team right now!
ok, let me know.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
hey currently having a similar issue. my message is-
"The purchase code you have entered is not valid. TheGem has not been activated."
Hi,
pls. create new ticket in the category "activation problems" and provide there your purchase code.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver